Your Questions, Answered

We hope the following information will help you with your upcoming visit…

AccomModation Questions

  • Bookings can be made direct on our website, by calling 01633 837700 or by emailing the hotel directly
  • The prices at Mercure Newport may vary depending on your stay (the dates you select, hotel’s policy etc.) Please see the prices by entering your dates in the website or by calling/emailing the hotel.
  • Check in time is from 3pm
  • Check out time is by 11am
  • Classic Double/Twin
  • Privilege Room
  • Interconnecting Rooms
  • Junior Suite
  • Deluxe Suite
  • Children of any age are welcome
  • Children aged 13 years and above are considered adults at this property
  • To see prices and occupancy information, please add the number of children in your group and their ages to your booking search

Cot and extra bed policies:

  • Suitable from 0-2 years
  • Cot upon request is free of charge
  • The number of cots allowed is dependent on the option you choose. Please check your selected option for more information
  • All cots are subject to availability
  • There are no extra beds available at this property
  • Pets are not allowed
  • Assistant dogs are welcome
  • Cancellation and prepayment policies vary according to your booking type. Please refer to your booking confirmation for further details
  • Bookings can be made with two different rate options; flexible or pre-paid

Flexible Rates: The hotel’s standard cancellation policy requires that any cancellation or amendment to a flexible reservation must be received 24 Hours prior to the arrival date in order to avoid a penalty charge. In the event the hotel is notified any later than this, a charge equivalent to the rate for the first night of the stay will be due. In the event of non-arrival the first nights’ accommodation will be charged.

Prepaid Rates: Reservations made on an advance purchase rate are non-refundable and non-transferable (This is where the full payment for the stay is required at the time of booking).

The hotel has a contemporary restaurant called Bar and Kitchen @NP20 which is open for Breakfast, Lunch and Dinner.

24 Hour room service is also available and can be accessed via a handy app available to download from a QR code in our guests bedrooms.

Transport and Parking Questions 

  • There is no car park at the hotel – we recommend all guests arriving buy vehicle to park in Friars walk car par details of this car park can be found by following this link Parking – Friars Walk Newport
  • Car parking costs at Friars Walk are dependent on length of stay and arrival time and are paid direct with at Friars Walk. There is currently no discount offered to residents.
  • Yes our team are happy to assist – please enquire with reception
  • The nearest train station is Newport Railway station
  • This station is only a short 5-10 minute walk from the hotel
  • Cardiff Airport is 45.6 Km/ 28.3 Miles
  • Bristol Airport is 56.2 Km / 34.9 Miles
  • Mercure Newport is 180 meters from the Centre of Newport

Food and Beverage Questions

Breakfast option(s) include:

  • Continental
  • Full English/Irish
  • Vegetarian
  • Gluten-free
  • Buffet
  • Breakfast to go
  • The hotel has a contemporary bar and restaurant called NP20 Bar and Kitchen situated on the 3rd floor of the hotel
  • Residents and non residents are welcome
  • Mercure Newport has a rooftop terrace on 3rd floor located next to NP20 bar and Kitchen
  • Drink and food can be served here
  • Yes are teams can cater for all dietary requirements

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Mercure Newport Hotel
Chartist Tower, Upper Dock St, Newport NP20 1DW
01633 837 700

Accor Live Limitless
©2024 Copyright Mercure Newport
Mercure Newport is owned by Innon Avenue Hotels Ltd and operated by Aimbridge EMEA
Registered office address: 19 Windsor Place, Cardiff, CF10 3BY

Innon Avenue Hotels Ltd is a company registered in UK with Company Number 11502932 VAT Number: 301 685 914